Support
How can we help?
Find practical troubleshooting steps and contact information for StackLab LLC apps.
StackLab Poker
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KanaLab
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Account and sign-in issues
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Subscription and purchase issues
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Restoring purchases
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App crashes or technical problems
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Feature feedback
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Account deletion
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General troubleshooting
- Confirm the app is updated to the latest available version.
- Close and reopen the app.
- Restart the device.
- Confirm the device has an active internet connection.
- Contact support if the issue continues.
Subscriptions and purchases
App Store purchases and cancellations are managed through the user’s Apple account. Google Play purchases and cancellations are managed through the user’s Google account. StackLab LLC cannot directly cancel an Apple or Google subscription for a user.
Contact support
Email support@stacklabapp.com.
Please include:
- App name
- Device type
- Operating system version
- Description of the issue
- Relevant screenshot, while avoiding sensitive information